Thanks again for your support during our campaign. We couldn't have done it without you!
We know there are probably a few questions regarding your rewards, so we want to do our best to answer any concerns you might have. Below is information on exchanges and our return policy for Kickstarter Rewards.
As you know, you've received the 1st editions of Victor Athletics apparel. We had a few delays along the way, but we learned from it, perfected it, and are happy how far we've come. Because the 1st editions are different from our latest fall product run (different color ways, different fabrics, etc.), we won't be able to accommodate every exchange request-- simply because we may not have an extra in your size of the same product. If this happens, we'll still do what we can for you! We'll either exchange your item for the requested item (if available) or issue you a gift card for the reward cost. If you'd like to talk to us about an exchange, email: email@example.com and let us know your name and the item in question.
Exchanges should be sent to:
Noble Denim, LLC
1212 Sycamore Street
2nd Floor, #25-26
Cincinnati, OH 45202
**please include your name, return address and what item's you'd like us to try and exchange. We ask that you contact us about an exchange within 14 days of receiving your item.
Unfortunately, we can't offer returns for Kickstarter rewards. To put it simply, we used the funding to get our company off the ground, pay for infrastructure, pay our workers and create the first edition products. We set our initial goals where we did to fund these elements, and not much else (no additional inventory). For that we've relied on pre-sales. We certainly want you to be happy with your product, but we know we can't always do this for everyone. You should know your support went to a company that is doing their best to change the trend, behave responsibly and ethically above all else.